Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

Overall, it's alright. However, the website indicated that GPS was free with a deposit, but at the counter, it was $25 per day. Eventually, we upgraded to an Audi Q5 with built-in navigation for $36 per day. Other than that, everything was fine as it's a big rental company. The rental and return process was smooth.

They raised the price upon seeing we had children. Compared to Thai car rental companies, it's like heaven and earth.

Big company with excellent service

Professional and efficient.