Trustworthy

The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.

Very efficient. Free upgrade !!!

Car was better than expected and very good fuel consumption. Staff did their job as expected and were friendly and helpful.

Very satisfied with the price (that is the reason I booked). I feel I received the service I expected, which was very good.

Excellent service at Ericar. Personnel very kind. Friendly and efficient.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.