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+1-8007618913
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+44-2035140670
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Live chat Email us Service Code: 3515610080
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The car was great but the rental charges are confusing and possibly much more expensive than agreed.

Reviewed: Wed, Dec 20, 2023
About NU Car: 10.0 /10
The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.
About QEEQ: 10.0 /10
I don't know how to separate NU CAR from QEEQ. The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.
Small SUV | Jeep Compass or similar

Relevant Reviews on NU Car in United States

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Apr 10, 2021
“Unacceptable - Will never rent from NU again”
About NU Car: 7.0 /10
Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.
About QEEQ: 7.0 /10
Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.

J.Metz

View more >
Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Nov 4, 2019
“Excellent”
About NU Car: 10.0 /10
Best car rental experience I have had ever! Friendly staff and easy pick up and drop off! Thank you
About QEEQ: 10.0 /10
Great experience... love the price drop feature

Yola

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Compact | Dodge Neon or similar
Reviewed: Thu, Sep 26, 2019
“DO NOT RENT THERE!!!”
About NU Car: 7.0 /10
I had a really bad experience with them. First of all, they did not accept my personal insurance because I’m from Canada. It’s the very first time this ever happened to me. Also, a few days after the drop off, my credit card got charged an extra $93. I have absolutely no idea why, I’ve been trying to contact them, I left at least a dozen voicemails...nothing. I will definitely contact my credit card company to dispute this charge. I do not recommend this company at all.
About QEEQ: 8.0 /10

H.Khoon Beng

View more >
Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Jul 7, 2019
“Worst experience on pick up.”
About NU Car: 4.7 /10
The car exterior and interior is dirty. The pick up took 90 minutes. The pick up staff are inefficient.
About QEEQ: 10.0 /10

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Economy | Chevrolet Spark 4 Doors or similar
Reviewed: Fri, Apr 5, 2019
“Challenging adventure”
About NU Car: 7.3 /10
Hidden location, 2 shuttles needed. Run down shop. Sloppy workers. Poorly lit area outside, where the cars are. Happy with the car though. NU let me wait at checkout in line with people checking in: Made me nervous, because I had flight to catch. Then they only took the keys. Worst: Got billed about $103 extra by mistake. Luckily they refunded it, so I'm happy with the price I paid.
About QEEQ: 8.0 /10

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