Calidad de viaje

We booked a car through Zuzuche for five days and fully paid in advance to Zuzuche, but Zuzuche didn't transfer the payment to the car rental company. We were supposed to pick up the car at noon on October 3rd, but due to a train delay, a friend called to inform us that it was a National Day holiday in Germany and the car rental company hadn't received any payment or deposit. Therefore, they wouldn't hold the car for us. We rushed to the car rental company around 2 PM, but it was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying but never received the car! Meanwhile, Zuzuche kept making excuses and refused to refund our rental fee. We recorded a video on-site, and the AVIS staff confirmed they hadn't received any money and that we could get our money back if we didn't get the car under any circumstances. Despite this, Zuzuche continued to make excuses. So, be very cautious when renting through Zuzuche!!! Be careful of paying and not getting a car, as they don't prioritize customer interests at all. Unethical company!

It was convenient to pick up the car following the signs at Frankfurt T1. I switched to a VW Golf DTI which was a bit more expensive but worth it. Drove up to 200 km/h, thrilling! Returning the car was a bit tricky with the GPS, easier to follow the airport signs, T1 arrival, then follow the car rental directions.

The rental and return process went smoothly without any issues.

The price is relatively high. They told me that if I didn't purchase insurance, any damage would cost 2000 Swiss Francs. I'm not sure how they calculate this. I initially planned to return the car on December 31, 2018, but the store was closed that day and no one notified me in advance. This left me in a difficult situation. Thankfully, a kind person informed me that I could return the car at the airport location, which saved me from missing my flight.

The service was excellent. We booked a Mercedes A-Class but received an Audi A3. The car was in great condition. Pick-up was very swift.