Will book directly with car rental company and not QEEQ in the future
Weishee Chia
United Kingdom
Reviewed: Sat, Nov 25, 2023
About DRIVALIA:9.0/10
I booked the car through QEEQ
Car was great.
I extended the car rental via Drivalia platform
Credit payment was to Drivalia
But after countless emails, no invoice could be provided for me vehicle extension
Very satisfied, smooth communication, upgraded the car model, the vehicle was in good condition, and pre-existing damages were marked and sent via email.
This was my first time using this rental company, and the process was not communicated properly. Uploading various documents and procedures delayed my trip!
We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.
I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!!
I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.
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Will book directly with car rental company and not QEEQ in the future
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