Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
“Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included”
About ACE:8.0/10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion.
One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
“Easy Rent Cars is fine. But, my terrible experience is with Green Motion LHR car rental - CHEATERS”
About ACE:4.3/10
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
About QEEQ:8.0/10
I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.
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