Terrible Sevice

d.meecham

Australia

Reviewed: Tue, Nov 7, 2023

About Apex: 6.0 /10

Pick up should have more details about after hours as we needed to be picked up and taken 85 km because there was no contact A/H number.We made our own arrangements with rental company and had to be driven another 45 km to rental depot near Coolangatta.Rental company told us we needed to drop off car day before due as it needed to be back by 4.30pm. Our flight left before they opened, but QUEEQ clearly states " for out of hours droppoff , leave in any Budget or Avis rental space at Gold Coast Airport. Car Rental people would not agree to this, so again we needed a lift to Gold Coast Airport at 5am to fly out. Terrible terrible costly experience You need to sort out your after hours service ,in this day and age I would describe your service as Draconian . Remember "The world is awake 24/7 not 12/5.

Apex

Brisbane Airport(BNE)

Brisbane

Australia

Compact | Hyundai i30 or similar

8-day rental

Relevant Reviews on Apex BRISBANE AIRPORT

Eden Dutt

Australia

1 days rental

Apex

Brisbane Airport(BNE)

Brisbane

Australia

Reviewed: Tue, Sep 3, 2024

About Apex: 10.0 /10

I refueled the car before returning it but wasn't informed to keep the receipt. When returning, the fuel gauge wasn't full, and the staff asked for the receipt, which I didn't have. However, they said it was fine since it was just a small difference. Overall, it was quite a smooth rental experience. Though I booked a Corolla, they gave me an MG, which was too big and affected my driving experience. On the bright side, there were no hidden fees.

About QEEQ: 10.0 /10

Australia

20-day rental

Small SUV | Mitsubishi Outlander or similar

Apex

Brisbane Airport(BNE)

Brisbane

Australia

Reviewed: Wed, Nov 13, 2024

“Good experience.”

About Apex: 7.0 /10

The car itself was great. Drop-off was very quick and professional. We were early for the pick-up and we had to wait for 1,5 hours, because there was no flexibility on the booked time. The mail I sent a week before to announce the earlier arrival was ignored.

About QEEQ: 10.0 /10