Quick and easy.excellent service excellent price staff excellent and easy to talk to .big thanks

Very satisfied with the quick insurance purchase in the store.

Pretty good.

There were no issues during my self-drive trip in the UK, and the overall car rental experience was good. However, problems arose after returning the car. Nearly 20 days after I returned to my country, the rental company unilaterally claimed that there was damage to the front windshield. The car passed inspection when I returned it, so how can they determine it happened during my rental period after such a long time? Moreover, they provided no pictures or other evidence, just a £250 damage invoice. Thankfully, I had locked my credit card in advance. Last year, I rented cars twice in San Francisco and just dropped off the keys without any problems. I didn't expect UK car rental companies to be so tricky. I hope Zuzuche can remind tourists planning to rent cars in the UK to make sure they keep video evidence when returning the car. When I returned mine, the staff at the time simply looked around, recorded the mileage, and told me I was good to go. Perhaps they noticed I didn’t have any evidence and pulled this stunt because of it.

The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.

This company has many reliable cars.