The car rental staff Hugo provided very attentive, thoughtful, and clear service, with timely reminders.

The reserved car model was not available at the store, and the staff forced an upgrade with extra charges. Thankfully, after contacting the Zuzuche customer service, Zuzuche covered the upgrade costs. Later, I found out this is a common practice in Spain during peak seasons, where they attract customers with low prices and then force upgrades.

Limited selection of automatic cars available.

The car rental guy was very nice and even gave me a lighter as a gift.

ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!