Very smooth experience

The app showed a cost of over 6000, but it changed to over 10000 when I got abroad. After much back and forth communication, I still don't know why. The final invoice was only for over 4000. The whole process was very chaotic and perfunctory.

Pickup was fairly quick and straightforward, no upselling of insurance. However, there was only one child seat available in the store.

This is a scam car rental company. They claimed the model we reserved was not available and offered a free upgrade, but ended up charging us over three hundred euros for the upgrade and other fees. In the dead of winter, they didn't provide snow chains, causing the car to get stuck in the snow for a day and a night. When we called, they either ignored us, disappeared, or passed the buck. After we filed a complaint, it took one or two months to get a reply, and they completely shirked their responsibilities without providing any required documentation. Do not rent a car from them!

I have reserved a manual car, They provided me automatic. This was just fine. [Unless I get a supplementary bill for the difference in which case I would be arguing that one. But I have no reason to expect that.]

See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.

No problems with the booking service