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Live chat Email us Service Code: 2808743261
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let down by additional charges

Reviewed: Mon, Apr 29, 2019
About Advantage: 8.0 /10
When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Advantage Orlando International Airport

Mervyn

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Wed, Dec 11, 2019
“Advantage = Appaling”
About Advantage: 5.3 /10
Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.
About QEEQ: 10.0 /10
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P.RUMSEY

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Compact SUV | Toyota RAV4 or similar
Reviewed: Wed, May 22, 2019
“Very good value for money”
About Advantage: 8.0 /10
When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).
About QEEQ: 8.0 /10

D.POULTON

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Compact SUV | Toyota RAV4 or similar
Reviewed: Tue, Apr 30, 2019
“Absolutely terrible”
About Advantage: 3.7 /10
Advantage customer care was awful. Vehicle broke down the following day. Spent an absolute age on the phone and the supervisor at Advantage was very rude. Apparently could not understand my ‘accent’. I could not understand her and it seemed to me her English was not very good. I spent 3hours in Universal’s car park waiting for assistance. I eventually got a replacement vehicle, but I have to say that neither the original or replacement vehicle were not very clean. Stained upholstery on both cars. These are the worst vehicles I have ever rented in the US in the 20 years I have been visiting. Avoid Advantage

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Compact SUV | Toyota RAV4 or similar
Reviewed: Sat, Mar 23, 2019
“Overall average experience”
About Advantage: 7.7 /10
Wait at pick up was far too long. Encouraged to purchase toll package when highway toll system was not explained clearly.
About QEEQ: 10.0 /10

M.MacLeod

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Compact SUV | Toyota RAV4 or similar
Reviewed: Wed, Mar 13, 2019
“Frustrating”
About Advantage: 5.7 /10
Extra charge for spouse is very bad. No others do this!!! Also, I rented a RAV4 or equivalent and the Mitsubichi offered had much less storage capacity and would not hold the luggage so had to upgrade. Very disappointing
About QEEQ: 8.0 /10

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