Slightly below aversge

Very disappointed with the woman who served us, very rude with a bad attitude.

Advantage counter staff were horrendous and rude - I think this is typical of Orlando car hire from most companies!!!

Excellent service and fantastic price

I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

During drop off, we discovered we were incorrectly charged for liability waivers. The Advantage manager Yemane Hagos quickly issued the refunds.

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