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long wait, poor car, £650 bill for a windscreen chip

Reviewed: Fri, Aug 19, 2022
About Icerental 4x4: 6.0 /10
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
About QEEQ: 8.0 /10
Great, used the rebook reduced price facility.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.
Mini | Hyundai i10 or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Virgil Ted

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Reviewed: Wed, Apr 2, 2025
About Icerental 4x4: 8.0 /10
Satisfied
About QEEQ: 8.0 /10

Lionel Pope

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Reviewed: Wed, Oct 16, 2024
About Icerental 4x4: 10.0 /10
Great! The company upgraded my originally booked car model to a better one. The tires are thick tread anti-slip ones. The pickup location is seven kilometers away from the airport, which is a bit far, and the timing was inconvenient, so I had to wait for a while.
About QEEQ: 10.0 /10

Angela Perkin

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Reviewed: Sun, Sep 22, 2024
About Icerental 4x4: 8.0 /10
The staff provided excellent service, but it's a bit disappointing that the car didn't have a reverse camera.
About QEEQ: 8.0 /10

michael warias

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Medium SUV | Dacia Duster or similar
Reviewed: Mon, Dec 19, 2022
About Icerental 4x4: 9.0 /10
The Dusters its a great car, the car was brand new had no issue when return the car, the only down side is the shuttle between the rental location and airport its slow little bit(45 min) we probably just arrived after the shuttle left, i recommend to drop the car a bit earlier than usually you would do. Overall, great experience, good staff explaining you option about the car etc.
About QEEQ: 10.0 /10

Justin Ball

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Economy | Hyundai i20 or similar
Reviewed: Sun, Dec 18, 2022
About Icerental 4x4: 8.0 /10
First car a Dacia Logan went back as it had issues, replaced with vitara. A much better vehicle.
About QEEQ: 10.0 /10

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