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long wait, poor car, £650 bill for a windscreen chip

Reviewed: Fri, Aug 19, 2022
About Icerental 4x4: 6.0 /10
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
About QEEQ: 8.0 /10
Great, used the rebook reduced price facility.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.
Mini | Hyundai i10 or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Vic Ezekiel

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Reviewed: Wed, Feb 19, 2025
About Icerental 4x4: 10.0 /10
The local car rental company I used was quite good.
About QEEQ: 10.0 /10

Lionel Pope

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Reviewed: Wed, Oct 16, 2024
About Icerental 4x4: 10.0 /10
Great! The company upgraded my originally booked car model to a better one. The tires are thick tread anti-slip ones. The pickup location is seven kilometers away from the airport, which is a bit far, and the timing was inconvenient, so I had to wait for a while.
About QEEQ: 10.0 /10

Abbott Nahum

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Reviewed: Fri, Sep 6, 2024
About Icerental 4x4: 2.0 /10

Rosemary Godwin

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Reviewed: Mon, Aug 5, 2024
About Icerental 4x4: 2.0 /10

Sarah Vickers

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Medium SUV | Dacia Duster or similar
Reviewed: Thu, Nov 17, 2022
About Icerental 4x4: 10.0 /10
Helpful staff on arrival of drop off and pick up. Great car, clean when got inside. I didn't need to use them throughout the trip but I knew what number to call if necessary. Would 100% recommend and use again.
About QEEQ: 9.0 /10
Booking platform was easy. There could have been an option of insurance and made it more easy to understand that but I sorted it when I got to the rental shop. Easy to use website. Would use QEEQ again.

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