This was a very good QEEQ and Budget car rental interactive experince.

The car was practically new with just under 5,000 kilometers on it. The air conditioning was powerful, and the price was reasonable, making it a good value.

The counter staff and car inspection staff were very enthusiastic. Of course, they recommended other insurance options before we picked up the car, but when I politely declined, they immediately proceeded with the rental process and explained everything in detail. Very satisfied.

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Besides the driver side, there were no floor mats on all other seats

The GPS rental was a bit high in view of Google maps and Waze availability as second options.