5++ stars.

Good service, and they speak English well.

It's crucial to buy full insurance due to fraudulent behavior concerning car damage. No damage was noted at pickup, no collisions occurred during the trip, but they claimed the rear was rear-ended and there were many scratches at return, asking for €1698 in compensation. The loss would have been significant without full insurance.

The staff was nice, but the waiting time was just too long. We had to wait for a very long time. In Germany, it’s mostly self-service. They give you a key once everything is done, and then you walk to the parking lot to get the car. The Munich parking lot was the multi-story type, and after coming down, we lost the GPS signal in the congested streets. No... signal... at all, so we drove randomly for a while before the navigation started working. But the car was very clean. We returned it at Frankfurt airport; you just hand over the car, and it's done. Super convenient. Renting a car in Germany is awesome.

Great car, the agent upgraded us to a mini SUV for no additional cost.