初めてこのサイトでレンタカーを借りた

There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.

Excellent

We waited for almost 2 hours to rent the car, even though there weren't too many people.

Classy and Sophisticated!

They did not provide the reserved vehicle and took advantage of our lack of English skills to overcharge us. Even though we refueled the car and confirmed it with the inspection agent, we were still charged an extra $20 for supposedly not refueling it. After complaining to the manager, the receipt was corrected. The manager said we would be refunded, but since it was a credit card authorization, we have to wait for the billing cycle to know if we were really refunded.