When replacing the car, BUDGET staff shirked responsibility, and there was no dedicated service. At the time of return, they didn’t provide a return confirmation slip and charged extra fees afterward. However, the after-sales manager Ali from Zuzuche provided very professional service and helped me recover the price difference. Highly commendable!
The clerk, a middle-aged Latina woman, was extremely slow and inefficient, especially when handling international driver's licenses, taking half an hour to process. From start to finish, I never received a bill. When picking up the car, they said they'd email it to me, but I never got it. When returning the car, they promised again to email it, even confirmed my email address, but still, nothing was sent. On the other hand, the guy who handed me the car was great; he showed me several vehicles and let me choose one myself.
I would give five stars (excellent) to the overall condition of this car. The actual car I received was a Chevrolet Malibu. As for Budget's car rental service, I also give it five stars (excellent) overall. The staff were friendly, the wait time was short, there was no upselling, and the accident handling was efficient. The car pickup location was easy to find.
About QEEQ:10.0/10
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