The service of this company is really poor, especially the front desk service on the day of pick-up (January 29th). I booked a 2017/2018 Corolla, but on the day of pick-up they gave me a 2013 Camry, claiming that the car I booked was rented out. I asked why they didn't inform me in advance, and they said they generally don't notify customers of upgrades (By the way, the model was upgraded but the year was older, I would rather not have an upgrade if possible). The man at the front desk said, 'If you're not satisfied, you can find another company now.' I've never seen this kind of service attitude before, no apology and even arrogantly suggesting that we find another rental company right after getting off the plane. Their mistake, but no apologies, and they expect the 'tourist' to find another rental company on the day of arrival? I was very surprised by their handling attitude. I've been coming to NZ for 20 years and have never seen this kind of customer service! I don't even know if they are in cahoots with their neighbor, intentionally making customers dissatisfied and then directing them to the neighbor. If they had informed me of this situation in advance, we definitely would have gone somewhere else, not after arriving and being 'forced' to find another company. Later, I checked reviews and found that Google map reviews also mentioned they directed customers to their neighbor's rental company! Anyway, this was our first time renting a car, quite an 'eye-opener.' Next time we'll go for a reputable company, even if it's more expensive. If I had known cheap meant this kind of service, I wouldn't have chosen it no matter how cheap!

Didn’t get the specific car we ordered. Replacement vehicular had less space!

Worked well, price dropper didn’t benefit us!

Lady at the counter was lovely! Car wasn't that comfortable, I knew it was a small car, but yaris is much more comfortable than vitz and you can feel the difference while driving

All good

We can pickup the car whenever there are an issue of my lost driving license, can be flexible for any issues, thank you EZU for understanding my condition.

Very helpfull customer services, and also can be guidance for any problems solving, Thank you Lihena and Jihongxiao

Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.