We rented the car in Christchurch and returned it in Auckland. When we arrived in Auckland, there was no record of our rental. We ended up waiting nearly an hour to finalize everything. The company is small and seems to try to find issues with the car to claim insurance (others returning their cars felt the same). We managed to avoid extra charges after insisting on our point, even though we had purchased full insurance.

We can pickup the car whenever there are an issue of my lost driving license, can be flexible for any issues, thank you EZU for understanding my condition.

Very helpfull customer services, and also can be guidance for any problems solving, Thank you Lihena and Jihongxiao

Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.

Even though my flight was delayed the staff waited for me even after 10 pm

Like: the cost and easy process time.