We rented the car in Christchurch and returned it in Auckland. When we arrived in Auckland, there was no record of our rental. We ended up waiting nearly an hour to finalize everything. The company is small and seems to try to find issues with the car to claim insurance (others returning their cars felt the same). We managed to avoid extra charges after insisting on our point, even though we had purchased full insurance.

Pickup and dropoff were quite convenient overall, not bad!

The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.

unexpectedly nice car with reasonable price

The car met our expectations