Excellent

Upon arrival, I was made to wait for nearly an hour. They didn't inform me in advance that a similar model wasn't available and directly gave me a lower-class car, forcing me to accept it. After two hours of arguing, they finally replaced it with a similar-class vehicle. However, when returning the car, they charged me an extra €956. When I asked why, the counter for different location returns just shrugged it off. Terrible car rental company.

They didn't inform me about the insurance when picking up the car, only mentioned the deposit. In the end, they charged me 3599.82 RMB for insurance. It's a rip-off! Currently appealing to the rental company.

Seamless car pickup at the airport

I mentioned many times at the counter that I had already purchased comprehensive insurance from my home country, but they kept trying to sell me their glass and commercial insurance. They wouldn't give me the keys, saying we needed that insurance to cross into Belgium. We had no choice but to buy it. Initially, they said it would be 65 euros, but with taxes, it ended up being over 80 euros.