Generally very good with the exception of trying to claim back the expense of purchasing a tyre
J.Taylor
United States
Reviewed: Mon, Apr 11, 2022
About Budget:10.0/10
Waited over an hour to pick up car as they were so busy. We had to replace a tyre whilst using it. Customer service said to pay for it and claim back from returns desk - we were then informed that that wasn’t the correct way to have done it because we were from the UK, so they couldn’t do a refund at the time as they would need their main office staff to sort it out. So, at the moment we are $189 out of pocket awaiting a refund hopefully
About QEEQ:10.0/10
Booking with QEEQ was very easy and competitively priced especially with the diamond club
Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain
Budget staff must be on some sort of bonus to up sell the "pay for your gas now" and "sun pass" options, the tuts and looks of disbelief, including rolling eyes, and shaking head, at the fact I did not want to pay for these was really over the top...
The car turned out to be marked all over and the seats stained inside, the guy at the booth just shrugged his shoulders.
Seems like the price of car hire has shot up but the standards have really dropped.
Orlando Counter staff very good. Helpful without pushing additional insurance upgrade.
Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email.
Orlando manager excellent and resolved issue that customer service center could not manage to do.
I have used Budget previously and will do so again.
Highly recommended.
About QEEQ:9.0/10
Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good.
I will use QEEQ again as they did try their best
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Customer Service
Generally very good with the exception of trying to claim back the expense of purchasing a tyre
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