Extremely courteous, caring, knowledgeable staff.

Smooth experience

Due to language issues, an additional £20 was charged for upgrading the car model.

Although there was a small issue when picking up the car, it was smoothly resolved after conscientious and responsible communication with the platform's customer service. A thumbs-up to the customer service guy! The car was in great condition and very new.

They handed me the car without a full tank, saying there was no time, and that it would be adjusted for the current fuel level. When I returned the car, they tried to charge me for a full tank, but I caught them and they removed the fee. Also, there was no luggage cover for the trunk when I picked up the car, and I wasn't aware it was supposed to have one. When returning the car, the staff said they didn't know if the other location had provided it, and planned to charge me for it as a loss. Overall, the car was in good condition, relatively new, but there were quite a few hidden charges. Make sure your English is fluent and be vigilant, or you could lose a few hundred pounds.

Booked online, picking up and returning the car was very convenient, and the rental company's location was easy to find