It was a great car rental experience, very satisfactory.

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

Arrived 40 minutes early. Normally, after completing the formalities at Terminal 1, I would rush to the parking lot at Terminal 2. There was no car available. Numerous phone calls were made back and forth, and it took 54 minutes past the scheduled pick-up time to get the car. It really messed up my plans. Returning the car in advance went smoothly.

Service is acceptable.

Good car: VW Golf, best car in it’s class. PickUp was a little extensive. Also, the insurance via QEEQ (AXA) raised some eyebrows, and took time to consider and discuss. But overall fine.

Very pleased with the insurance offered (AXA). This made the overall rental via QEEQ very cost effective relative to other rental options in the respective time period, while combined with relatively good coverage. Overall website experience was good, all worked smoothly.