Very bad.

Satisfied, the car was new and clean, and the process was straightforward.

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.

The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.

Good , our diamond membership gave us an upgrade which we took advantage of. Will use again.

Booking agents great at the check in

The pick up counter staff would nor accept the on line voucher and as I couldn’t print it , it made life very stressful, they managed to print it for me in the end. They said we were upgraded but we think the car given was a downgrade. On returning the car the staff got very rude when I requested some paperwork saying the car was all in order on return

All good wit QEEQ