Very bad.

When we arrived at the store, they told us to go to Europcar, saying it was one company. They didn't have a pickup truck and then claimed there were no four-seaters, even though the website clearly stated there were four-seaters available. Eventually, they downgraded us to a Toyota Avanza wagon. Nothing was reliable, and their partner was quirky.

The pick-up and return process was smooth and fast, and the staff were friendly. However, since we booked a fully insured car without deductible, there were some disagreements about this clause during pick-up. The staff mentioned that the terms were guaranteed by a certain agency, and in case of an accident, compensation limits apply as specified by the agency, which cannot be altered. I hope that better coordination can be achieved in the future to avoid the situation of seeking compensation from another party after an incident.

Good service

Nice

The whole process of collection and drop off was handled efficiently and very politely by excellent staff. The car was in very good condition. It was a good experience throughout.

Good , our diamond membership gave us an upgrade which we took advantage of. Will use again.

Exactly what we needed and a great experience in a most comfortable!

Very happy to have used your service . Thank you .