Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover

Hertz car rental is excellent. The staff was very interesting and even upgraded us to a Hyundai Tucson for free. It was much better than Ace rental in Melbourne, where we reserved a Mitsubishi Outlander, but they gave us a Toyota RAV4 instead, claiming they were the same class. The RAV4 was the only car available even though there were two Outlanders parked outside. They said we were late by 16 minutes and those cars were reserved for the next day. Their service was terrible with dirty cars and sandy fabric seats, and we had to wait at the airport for over half an hour. I'd advise everyone to stick with Hertz to avoid such issues. And are Outlander and RAV4 really the same class? Don't fool me.

I am very satisfied with the service of Hertz car rental company. We rented three cars in total, all the same model and in good condition. Our one-week self-driving trip was comfortable and memorable. The process of picking up and returning the car was convenient, fast, and smooth. The staff was proactive, enthusiastic, and attentive, fully demonstrating high-quality service. Highly recommended!

The staff was very nice and the handover was very smooth and simple.

Truly the top car rental brand. Great service, new cars, and clearly marked return points. The front desk staff are very friendly. Despite my poor English, they were patient in assisting with communication difficulties. Highly recommended, especially Hertz.

I was happy with the car, the staff were efficient and friendly, I would rent again from you guys.