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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover

Reviewed: Wed, Oct 6, 2021
About Hertz: 6.0 /10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ: 8.0 /10
Include option for additional cover. It was very expensive at the desk.
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Pickup Truck | Mitsubishi Triton single Cab or similar

Relevant Reviews on Hertz in Australia

Linda Nancy

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Reviewed: Thu, Jan 31, 2019
About Hertz: 10.0 /10
Hertz car rental is excellent. The staff was very interesting and even upgraded us to a Hyundai Tucson for free. It was much better than Ace rental in Melbourne, where we reserved a Mitsubishi Outlander, but they gave us a Toyota RAV4 instead, claiming they were the same class. The RAV4 was the only car available even though there were two Outlanders parked outside. They said we were late by 16 minutes and those cars were reserved for the next day. Their service was terrible with dirty cars and sandy fabric seats, and we had to wait at the airport for over half an hour. I'd advise everyone to stick with Hertz to avoid such issues. And are Outlander and RAV4 really the same class? Don't fool me.

Abner Thodore

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Reviewed: Wed, May 14, 2014
About Hertz: 10.0 /10
I am very satisfied with the service of Hertz car rental company. We rented three cars in total, all the same model and in good condition. Our one-week self-driving trip was comfortable and memorable. The process of picking up and returning the car was convenient, fast, and smooth. The staff was proactive, enthusiastic, and attentive, fully demonstrating high-quality service. Highly recommended!
About QEEQ: 10.0 /10

Dana Haywood

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Reviewed: Mon, Oct 13, 2014
About Hertz: 10.0 /10
The staff was very nice and the handover was very smooth and simple.
About QEEQ: 10.0 /10

William Bertha

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Reviewed: Wed, Aug 24, 2016
About Hertz: 10.0 /10
Truly the top car rental brand. Great service, new cars, and clearly marked return points. The front desk staff are very friendly. Despite my poor English, they were patient in assisting with communication difficulties. Highly recommended, especially Hertz.
About QEEQ: 10.0 /10

D.Burridge

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jul 20, 2019
“New vehicles and friendly efficient service.”
About Hertz: 9.0 /10
I was happy with the car, the staff were efficient and friendly, I would rent again from you guys.
About QEEQ: 8.0 /10

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