Good and efficient.

Affordable price, vehicles are generally under 50,000 KM, and the overall driving experience is good! The rental process is also quite fast, but there may be a queue because of the number of people.

The car pickup process was self-service. We added roadside assistance insurance, printed the receipt, and picked up the car ourselves. It was very convenient. At the entrance, we scanned our documents, checked the driver's license and its translation. For the car return, we had originally planned to return it at the airport, but a phone call confirmed that we could change to the Union Square location for free, which was great since our hotel was at Union Square. The service was very good with no extra charges.

Alamo pick up location quite far from airport. Shuttelbus without troulke though. Finding the counter building could be a bit more intuitive. Counter staff not friendly but also not rude. Car handover staff firendly and easy going. We could pick from two differtent large SUVs. Car was brand new and flawless in all respects.

Perfect.

The car developed a tyre problem after 2weeks so we returned it to another Alamo outlet and swapped it for another car without any issues. Good customer service.

Like: Above and beyond expectations for service