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Better communication needed . Why wasn't I charged the price I was quoted??

Reviewed: Wed, Apr 21, 2021
About Avis: 7.0 /10
Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.
Compact | Toyota Corolla or similar

Relevant Reviews on Avis in Australia

Anonymous

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Reviewed: Sat, Feb 28, 2026
About Avis: 8.0 /10
Pick-up at Brisbane Airport took quite a while – there were only two counters, shared with another rental company, so we waited around 30 minutes in line. That said, the staff were friendly and helpful, which made the wait more acceptable.
About QEEQ: 10.0 /10

Diana Coverdale

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Reviewed: Sat, Apr 27, 2019
About Avis: 10.0 /10
Renting the car was a bit of a hassle, had to wait for a while, but the return was extremely convenient. Just parked the car in the lot, no one checked it, then returned the keys at the airport counter and that was it. No inspections whatsoever...
About QEEQ: 10.0 /10

S.Tiong

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Economy | Kia Rio or similar
Reviewed: Thu, Dec 5, 2019
About Avis: 10.0 /10
Arrived 15 minutes early but was told that I could only start the paperwork and collection at the exact time. Had to wait.
About QEEQ: 10.0 /10
Had to rebook car and paid a higher price for the same booking as EasyRentCars auto cancelled my booking

Shah

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Sep 10, 2019
“Great experience but could have been awesome with a slightly larger sedan as initially booked”
About Avis: 6.7 /10
Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.
About QEEQ: 8.0 /10
The booking platform is great and the Price Drop monitoring features is amazing.

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Aug 20, 2019
“Best rate with easyrentcars”
About Avis: 8.0 /10
Avis was great
About QEEQ: 8.0 /10

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