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Better communication needed . Why wasn't I charged the price I was quoted??

Reviewed: Wed, Apr 21, 2021
About Avis: 7.0 /10
Firstly it was very hard to get in touch with the Avis staff at Kununurra. The 2 phone numbers when I tried to call prior to the trip had messages on them stating that the phone message box was full. This also happened when I arrived at 11am to pick up the car (.When I returned the car the message bank still hadn't been dealt with and there were other frustrated people).Finally I talked to the cafe worker who knew the Avis rep and he called her. She said she was on her way and would be 5 mins.By this time it was 11.30.She was pleasant and apologised but I expect more professional service.
Compact | Toyota Corolla or similar

Relevant Reviews on Avis in Australia

Anonymous

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Reviewed: Mon, May 4, 2026
About Avis: 10.0 /10
Paid extra to upgrade the car class, and the Avis guy didn’t even charge a deposit or add-on driver fee—really appreciated that.
About QEEQ: 10.0 /10

C.Hao Leong

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Compact SUV | Toyota RAV4 or similar
Reviewed: Tue, Mar 24, 2020
About Avis: 9.7 /10
The car is new
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CS

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jul 11, 2019
“EasyRentCars is great; Think twice before using AVIS”
About Avis: 5.3 /10
We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!
About QEEQ: 9.0 /10
Very good booking platform with efficient customer service officers

H.Diamond

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Mar 14, 2019
“Long Time to get the car after long flight and with 2 kids”
About Avis: 6.0 /10
When we arrived to cairns we needed to wait for more than an hour for the Avis stuff to Give us the car We order sedan and got hatchback which was very small for our luggage and space for our kids When we asked for our order they said that is not what we order and that we need to add more money
About QEEQ: 8.0 /10

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Economy | Nissan Micra or similar
Reviewed: Fri, Oct 27, 2017
“2 days in hobart”
About Avis: 10.0 /10
Like: short notice to get hire car for the weekend, no other agency could supply a small car with 2 days notice, plus the Avis rent was very reasonable
Dislike: all good

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