Overall satisfied, no excessive upselling, and a free shuttle bus to the airport.

The rental company was too hard to find from the airport. The customer service did not give clear directions, so we walked around a lot.

The price paid for the quality of the car we got is questionable! The car was almost 10 years old!

We had an upgrade on the car because the other smelled of cigarette, they changed without us asking for it. Very clear in the information and conditions of the contract.

Easy to book, information accurate, except the pick up location : 2 different locations indicated (one on the confirmation email, another one on the voucher). I went to the correct one so no problem, but still.

Like: The value for the car was great - saved close to $90 from what the competitors offered!
Dislike: I rented a car in the middle of winter in Canada, and I was given a Dodge Challenger muscle car. I actually asked for a Toyota Yaris or similar. Look --great car, but it had summer slicks on, not even all-weather tires. Further, I was told by the agent when I got back that the treads were getting pretty low. Sure enough, I was caught in a snow storm, and I got stuck and I had to be towed out. So, poor choice of car. Even poorer choice that the car did not have winter tires.