Value for money simple car rental

Extremely dissatisfied. Out of the 20 countries where I have self-driven abroad, this was the worst experience. On the second day of the rental, I lost the car key due to my own mistake. A local friend in Portugal tried to help me pick up a spare key from the airport, but I was told I had to go in person. So I took a taxi to the rental location at the airport, only to be told there was no spare key. I was then instructed to personally call the towing company and return to the car's location myself. I took another taxi back to the car and waited for hours. When the tow truck arrived, the towing company said the car must be taken to a repair shop, not the rental office. Additionally, I had to bear all the resulting fees (towing, key replacement, refueling, labor, road service, etc.) myself, as the insurance did not cover them. This was my worst car rental experience ever! Remember the name Alamo. Never rent from this company.

Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

Alamo shares a counter with Europcar, so we handled the rental process with Europcar. As our English isn't very good, communication with the front desk was challenging. However, the staff were very patient and explained everything clearly. Picking up and dropping off the car was very convenient, and there were staff on site to assist us, making our trip in Lisbon, Portugal very enjoyable.

all went smoothly

Great deals!

The easy way to get the car at the counter location and time to be serve by clerck at Guerin stand.

The booking platform is easy and secure to be sure to have a car ready when you arrive in Lisbone.