The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk
Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.
Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!
The lady at the counter proposed any upgrade saying it would be a diesel car so more economic. But at the pickup it was not a diesel car. Very desapointing to pay for that.
About QEEQ:10.0/10
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Customer Service
When needed, customer service was great
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