The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.

Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.

Thank you for your help!

The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.

Gentleman gave my a hard time for being an hour ‘early’ and wasn’t going to help me. Then decided to begin the process (which ended up taking nearly an HOUR) and told me I have to now return the car early. Found out upon return that I he had charged additional $$. He also told me he was giving me the best car on the lot; the car I was given had over 63K miles on it, was completely bashed and banged up, loads of scratches and dents and was actually missing a piece of the frame. Also had drinks containers and food debris from a previous renter (I assume) that we found as we were driving away.

Fabulous! I LOVE EasyRentCars.com

Like: It was the best and easiest car rental I’ve ever had they were friendly and worked with me when I was running late for pick up. Very responsible and respectful. Thanks I will be renting from here if I need anything else in the Indianapolis area!