Good service, pretty satisfactory

The experience was average. The only thing that exceeded my expectations was the free upgrade to an SUV due to the unavailability of the reserved model. I was first asked to change the return location, and then told that the bumper had scratches upon return. However, I had been very cautious and did not have any collisions. Thankfully, I had supplemental insurance.

The vehicle was very new, there was no queue and we got the car directly.

The car was exactly what we asked for. Very clean and new. Very good service at the counter. Easy to find right by arrivals at Frankfurt airport.

straight forward and good value. Will definitely use again.

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.