Great experience

The pick-up and drop-off process is very convenient.

Unexplained additional charges

We booked a mid-size to large SUV, but upon arrival, they offered only a Jeep Compass, which was too small to accommodate 5 people and their luggage. Due to language difficulties, we couldn't address the issue properly. We don't know where the problem originated. Later, they kept pushing us to upgrade to a larger vehicle, costing us several hundred dollars more for a Grand Cherokee. Hertz in the USA left a very bad impression. Complaint

The car I requested was not available in a reasonable amount of time, so I was upgraded to a higher tier of cars. I was completely blown away by the way I was accommodated by a minor inconvenience. The service I received was far and above what I would have expected. I would definitely book with Hertz through EasyRentCars again. 10/10 would recommend.

Ils ont facturé une journée de plus parce que j’ai rendu la voiture à 18h15 au lieu de 18h. Alors que je les avais prévenu, et qu’ils m’avaient dit qu’il suffisait de déposer la clé dans leur boîte. Une journée à 90€.