It was terrible will never use them again.

I was 45 minutes later than the booking time so we were told by the counter staff person that we would have to wait an hour to receive the orginal car that was booked. Otherwise, we had the choice of a $58 upgrade to a bigger car that we could have immediately. In my rental car experience off airport, I have never been exactly on time with my airport arrivals and off airport rental car businesses. I saw many cars in the lot, very few customers in the rental office, so I was put off by the increase of original price and the wait if I wanted to keep the same car type. Also, staff person said the orginal car was much smaller than the upgrade but the ACE website did not show the car I booked to be as staff said, very small. In other word, selling us on the upgrade.

It was easy but a little hard to track with the Mesenger app and then trying to follow the updates on email.

Staff at Fort Lauderdale location was courteous helpful and efficient. I would recommend ACE

Knocked it out of the park. Great value and convenient

Counter staff was very professional.

Over the phone contact was difficult and a little confusing. Otherwise, happy with the rental.

I waited a long time to be picked up from the airport and taken to the Hotel to pick up my car!

Like: Very friendly and the gas mileage on the car we had was awesome!
Dislike: The address we put in would not located the actual place thankfully we found it due to cannot get thru the phone.