Car pick up experience was poor - no communication on where I need to go and wait for transport

The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open

Helpful friendly

Not pleased with how this company do business. They left out keen information bout drop off and pick up on after hours. Customer service was horrible. Over all will not be doing business with them again.

Easy renter cars was smooth. Very understandable and helpful

They charge 25$ a day for tolls even if I paid cash for tolls. RIP OFF

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!

I was extremely disappointed with not being able to use my own insurance! No where did easycar mention the four only insurance companies one switch accepted. I ended up paying almost double than what I booked.