Car was fine, and as I booked, though it was not clean inside and the window washer was empty.

Very satisfied.

Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

improve the car and services

Staff are unfriendly and terrible