Besides car condition, everything else was satisfactory.

I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.

Very good

Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.

The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.

Great, thank you Easyrent cars. Please remove ACE from your list.

Counter staff not very friendly, car was not clean inside.