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Live chat Email us Service Code: 1824633262
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Incredibly frustrating. You need to be upfront about the full price of the rental.

Reviewed: Thu, Mar 7, 2019
About ESSENCE: 8.3 /10
According to the emailed reservation confirmation from Easyrentcars the amount due at pickup was $18.64 (including taxes and surcharges). However, I ended up having to pay around $240! The biggest surprise fee was $109 for a collision damage waiver which I was told nothing about before hand. I believe telling the customer that they will be paying $19 at pickup and charging them over $200 is highly unethical.
Economy | Toyota Yaris or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

R.Hollinger

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Intermediate | Toyota Camry or similar
Reviewed: Tue, Mar 10, 2020
“Resolve pricing problem and very satisfied.”
About ESSENCE: 8.7 /10
Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.
About QEEQ: 7.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Tue, Sep 24, 2019
About ESSENCE: 7.3 /10
The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`
About QEEQ: 8.0 /10

J.RODRIGUEZ

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Aug 22, 2019
“was not told about extra charges at end of rental period”
About ESSENCE: 8.0 /10
the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

R.Lopez

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Aug 4, 2019
“All service staff were excellent”
About ESSENCE: 10.0 /10
Great price and staff
About QEEQ: 10.0 /10
They get you the best price

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Economy | Toyota Yaris or similar
Reviewed: Tue, Jun 4, 2019
“First..”
About ESSENCE: 5.7 /10
They didn’t have my reservation on file, the car was sounded like it was on it’s last leg. At the counter they wanted me to pay more than what advised at the time of booking. Rep said it was local surcharges...when confirmation receipt stated taxes and surcharges were included in final amount.

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