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Live chat Email us Service Code: 9674650262
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Terrible, the manager forced additional liability insurance I declined for liability which turned

Reviewed: Tue, Jul 2, 2019
About ESSENCE: 4.7 /10
Into a verbal confrontation and cost an additional $100 + dollars. Based on my experience I will rent from a reputable car rental company going forward.
About QEEQ: 8.0 /10
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

S.VanOrden

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Compact | Nissan Versa or similar
Reviewed: Thu, Jan 9, 2020
“Not convenient!”
About ESSENCE: 8.0 /10
Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 24, 2019
“They try a lot of up sell on items not needed. I was charged more at pickup than stated online.”
About ESSENCE: 6.7 /10
I waited a long time to get my car and I was not happy

R.Schlachter

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Full-Size | Toyota Camry or similar
Reviewed: Thu, Mar 14, 2019
“I have submitted my complaint to your customer management centre and looking for refund on contract!”
About ESSENCE: 2.0 /10
Would not honour my prepaid rental contract with them! Terrible car, with dents, scratches, scrapes, 2 bald tires! Charged me upgrading for the same Camry car I had originally booked and paid for WTF!!!
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RJB

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 8, 2019
“Final bill was almost double.”
About ESSENCE: 8.0 /10
Final bill was almost double what I thought I had rented the car for. When we got there to pick up car. They told us we were getting a 2 door Ford Fiesta. And we had to upgrade to a 4 door vehicle at additional cost. But in reality I had already rented a 4 door vehicle and we should not have had to upgrade. Then a whole bunch of other charges which we aren't even sure what they are for. Resulting in bill being almost double. Not real happy. Will not use again.

L.Burton

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 1, 2019
About ESSENCE: 8.7 /10
the car was great but the return procedure was slow due to miscommunication and a very obnoxious older gent who ran the place.

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