35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.
About QEEQ:10.0/10
All good. I received a price drop 'discount' prior to picking up the vehicle.
“Manchester Airport is the worst place of. Off airport rental at Manchester is not worth the hassle.”
About Easirent:7.3/10
It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.
“Good experience in general , car was new and clean staff was helpful”
About Easirent:9.3/10
i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.
“false information prior to arrival, which caused issues”
About Easirent:4.7/10
Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.
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Booked hire car, £28 for 5 days..... Too good to be true!! Add another £194 on pick up!!! Appalling
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