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Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl

Reviewed: Thu, Feb 28, 2019
About Easirent: 7.0 /10
Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.
Mini Van | Volkswagen Touran 7 Seats or similar

Relevant Reviews on Easirent Manchester Airport

P.Jones

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Compact | Ford Focus or similar
Reviewed: Wed, Sep 18, 2019
“Manchester Airport is the worst place of. Off airport rental at Manchester is not worth the hassle.”
About Easirent: 7.3 /10
It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.

B.Strother

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Mini | Fiat 500 or similar
Reviewed: Mon, Jun 10, 2019
“Not brilliant. I'll book elsewhere next time. The overall score does not tell the full story.”
About Easirent: 6.3 /10
The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.

JWW

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Standard | Volkswagen Passat Estate or similar
Reviewed: Tue, Apr 2, 2019
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent: 5.0 /10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

A.McBride

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Compact | Fiat 500l or similar
Reviewed: Wed, Feb 20, 2019
“Booked hire car, £28 for 5 days..... Too good to be true!! Add another £194 on pick up!!! Appalling”
About Easirent: 6.0 /10
Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!

M.Mande

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Economy | Fiat 500l or similar
Reviewed: Fri, Sep 14, 2018
“Treat customer as Family Member”
About Easirent: 8.6 /10
Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort.
Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.

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