Green Motion should be renamed Greed In Motion

I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.

The car was perfect for meeting our needs, my main issue was the hidden costs. Which we were very angry about. We were advised to pay $12 dollars a day for toll roads as a number of them across Orlando and liable to high cost fines. Over the period we travelled on 2 Toll roads that would have cost us $5 so feeling well ripped off. Advised we did not need. To refuel then when we returned car charged $42 dollars when I asked how much if went and put fuel was toldI would have less then half an hour to get it fuelled and returned or would. Be charged another day’s hire. As I said felt completely ripped off. When we returned the car one family returned to airport to go to one of mainstream car hire providers due to the costs they were to pay the costs not previously mentioned.

Bus took too long. Waited for over 40 minutes to check in and get car. Did not give me a receipt at time of auto return. Counter could not give receipt. Tried calling numerous times about receipt and phone doesn't answer. Will never again use this company for auto rentals. Worst experience ever.

Dont rent from this car rental company..they are deceptive and have terrible customer service..the car I rented stated that it was one price but after the representative lied and gave false information the price got jacked up..when I wrote to complain they basically brushed me off with excuses that I signed for the additional charges but in reality the representative lied when I questioned the necessity for the add ons..go with a respectable company that is upfront and honest with their prices..definitely not this one!

Like: Great CS Rep (Henry) for the extra help. Outstanding service
Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags