Why prepay?

Service was very good. It was fast and I had no problems. Prices were reasonable and I was pleased overall.

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

The first car we got was 5 years old we drove to the hotel and the next day had to return it as we were renting for two weeks and it was jumping ahead when I let of the brake. Customer service was excellent as they replaced it with an almost new car.

i picked up my car and on way away from airport noticed that the car had just over a 1/4 tank of fuel. i called 800 number and was told to take a picture of gas gauge and send in. I did, customer service gave me a claim #117383 and said someone would call me between 24-48 hrs., if not call them back. No call, i called back and they told me to address it at a/p when I returned the car. I explained my situation and gave claim number to person at counter upon return. She said she would take care of it. Upon returning home, i checked my e-mail and I was billed full amount with no mention of my claim. To sum up my attempts to resolve the situation "It was a nightmare". Multiple phone calls over several hours, I had to resend my picture of gas gauge, The CS person had to review the claim, consult with her supervisor, etc. The "verdict"--Advantage could not refund me the money because I went through a third party(EasyRentCars)Advantage offered me a 20%discount on my next rental--worthless I am retired and not going need a rental car in next year. Ironic, I was telling my seat mate on way to airport about my issue--He said he quit renting from Advantage./