Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

Relevant Reviews on Advantage Phoenix International Airport

k.bird

United States

14-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Nov 19, 2019

“Very satisfied”

About Advantage: 9.7 /10

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

About QEEQ: 10.0 /10

Easyrentcars was good. We didn’t hear of any price drops.

L.Carbone

United States

10-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Sep 26, 2019

About Advantage: 9.0 /10

The drop off person at the airport was very nice and gave great customer service.

About QEEQ: 9.0 /10

George

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Apr 2, 2019

“Good experience”

About Advantage: 8.7 /10

Service as good or better than big name renters

About QEEQ: 8.0 /10

f.ali

United States

5-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.

About QEEQ: 8.0 /10

E.Boyer

United States

18-day rental

Economy | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Feb 10, 2019

“Not informed car was diesel. Had nicks and dents in sunlight. No AC for duration.”

About Advantage: 4.3 /10

Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!

Quick online booking,zero communication between third party online and front desk staff

Relevant Reviews on Advantage Phoenix International Airport

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