Way too long of a wait

Skampers

United States

Reviewed: Tue, Jan 29, 2019

About FOX RENT A CAR: 8.7 /10

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.

About QEEQ: 10.0 /10

Full Size | Dodge Charger or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Paul Downing

United States

4-day rental

Standard | Dodge Charger or similar

Reviewed: Thu, Dec 7, 2023

“delayed arrival handled professionally and competently.”

About FOX RENT A CAR: 8.0 /10

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

About QEEQ: 10.0 /10

I actuall got the charger requested!

P.Donley

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Wed, Nov 27, 2019

“Car rental”

About FOX RENT A CAR: 7.0 /10

Didn’t have the car I rented but they did find another vehicle for me to use.

About QEEQ: 8.0 /10

Easy

J.Scalena

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Tue, Nov 12, 2019

“average”

About FOX RENT A CAR: 6.0 /10

staff quite aggressive on sale of insurance and gas

About QEEQ: 8.0 /10

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, May 7, 2019

About FOX RENT A CAR: 6.7 /10

Terribly long wait, especially when I pre-paid for the vehicle. They charged me for a car seat that I did not want. Customer service by phone took nearly 4 hours. Price may be low but service and wait is not worth it.

About QEEQ: 8.0 /10

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Thu, Feb 28, 2019

“NEVER AGAIN!”

About FOX RENT A CAR: 6.8 /10

We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.

Hot Now
Travel Offers

Diamond QEEQ Member (Annual Plan) + 1 Year Free Aviation Accident Protection

US$80

Car Rental Coupons for Avis, Europcar, Alamo, Hertz, Sixt, Thrifty, Budget, Dollar...

Way too long of a wait

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Pay for Car Rentals with Crypto