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No amount of savings is worth two hours of indoor late night waiting.

Reviewed: Sat, Feb 20, 2021
About FOX RENT A CAR: 8.0 /10
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".
Medium SUV | Chevrolet Equinox or similar

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

J.Scalena

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Tue, Nov 12, 2019
“average”
About FOX RENT A CAR: 6.0 /10
staff quite aggressive on sale of insurance and gas
About QEEQ: 8.0 /10

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Sat, Oct 12, 2019
“Rental cars are too expensive in Phoenix.”
About FOX RENT A CAR: 5.7 /10
The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, May 7, 2019
“Will never book from Fox again.”
About FOX RENT A CAR: 7.3 /10
Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.
About QEEQ: 10.0 /10

Phoenix Airport

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Medium SUV | Jeep Compass or similar
Reviewed: Sun, Apr 14, 2019
“DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT”
About FOX RENT A CAR: 2.0 /10
Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Feb 28, 2019
“NEVER AGAIN!”
About FOX RENT A CAR: 6.8 /10
We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.

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