First time user of Routes

I loved being able to have a car this tie around on my trip visiting family. The staff was friendly and helpful. I will definitely use this company again when I come to Chicago!!

Car interior was not clean, took forever to get car. Used routes before and they are usually good. Don’t know what was going on this time

Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.