Firefly, Madrid Barajas Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Firefly - Madrid Barajas Airport Information, Car Rental Instructions & Policies

Address

Terminal 1, MADRID, 28042, Spain

Telephone

+34 666 500 437 +34 913 054 329 / +34913054329

Pick-up Instructions

The Firefly - Madrid Barajas Airport car rental location is in terminal

You can walk to the counter of Firefly - Madrid Barajas Airport car rental.

Effective November 1st 2021, all our operation of Firefly in Madrid Airport will be concentrating in our Terminal 1 facilities, so until further notice we will interrupt our service in Terminal 4. Should the customer arrive in Terminal 2 or 3, the airport offers a free shuttle service connecting both Terminals to Terminal 1. Customers are advised to exit the Terminal (Arrivals level) and then take the free airport shuttle departing every 5 minutes.

Drop-off Instructions

Phone +34 666 500 437/ +34 913 054 329. Madrid Barajas Airport Firefly office is located in a cabin situated in the Rent a Car Parking in Terminal 4 and in the departures hall in Terminal 1. Firefly office in Madrid Airport Terminal 1 is located right at the Rent a Car parking which is located just crossing the street once to leave the airport arrivals hall. Customers arriving at Terminal 4, need to go to Arrivals floor -1 in Terminal 4, go across the hall to Rent a Car Parking, located in spot 425. Should the customer arrive in Terminal 2 or 3, the airport offers a free shuttle service connecting both Terminals to Terminal 1. Customers are advised to exit the Terminal (Arrivals level) and then take the free airport shuttle departing every 5 minutes.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:59	08:00 -23:59	08:00 -23:59	08:00 -23:59	08:00 -23:59	08:00 -23:59	08:00 -23:59

Security Deposit

Deposit amounts depend on the vehicle category and can be paid via credit card pre-authorization.

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

19 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
France Portugal	EUR 9.08 per day
Andorra Gibraltar	EUR 9.08 per day

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

EUR 1000-1600

Theft Insurance Excess:

EUR 1000-1600

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Madrid–Barajas Airport

14 mi from Cuatro Vientos Airport

Railway Stations

1.4 mi from Aeropuerto T4

2.7 mi from Valdebebas

6.3 mi from Chamartin Station

Hotels

6.7 mi from Alterhome Principe de Vergara V

7.2 mi from Eurostars Suites Mirasierra

7.8 mi from TOTEM Madrid - Small Luxury Hotels of the World

Other Landmarks

6.6 mi from Puerta De Europa

6.7 mi from Torres Kio

6.8 mi from Paseo De La Castellana

CHECK RATES

Map view of Firefly Store Location

coordinates: 40.493556 -3.566764

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 9.2
Vehicle cleanliness: 9.4
Spaciousness: 8.6
Counter staff: 7.7
Pick-up location: 8.5
Drop-off location: 8.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

A.Khwaja
Torrejon de Ardoz
9.6 /10 Excellent
Reviewed: Sunday, July 15, 2018
Like: The car was amazing. It happened to be old, but I didn't mind
Dislike: I didnt like that I couldnt renew my car for additional days without coming back.
Read More >
M.D
Madrid
8 /10 Very good
Reviewed: Monday, February 4, 2019
The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.
Read More >
A.Garcia
Madrid
8.3 /10 Very good
Reviewed: Friday, April 12, 2019
From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly
Read More >
Anonymous
Madrid
5.7 /10 Average
Reviewed: Tuesday, April 16, 2019
A lot of extra fees: car regular and service fee 23€+49€ fuel fee Plane landed 3 hours early and car was not available unless I cannot aid 36€
Read More >
Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Monday, May 6, 2019
The car was good enough for my needs. Basically, move around Madrid downtown.
Read More >
K.Andrews
Madrid
7.3 /10 Good
Reviewed: Monday, May 13, 2019
Of course there was a surprise fueling charge regardless of weather you chose to return the car full or empty. This charge brought my total for the rental up to $100 for the week. This was still a really good price.
Read More >
Sergei
Madrid
9 /10 Excellent
Reviewed: Wednesday, May 15, 2019
I rented this car and chose firefly because of the Promotion of $1 a day. However, it turned out of that going from Spain to Portugal cost me €80, and an extra driver cost me €80. They also charged me some strange amount for gas. In total it turned out to be one of the more expensive car rentals in my life. The line was long, I guess I wasn't the only one who liked the promotion. The staff was ok, although they giggled and chatted a lot more than I thought was necessary. The returning of the car was a smooth and quick process, 10 out of 10.
Read More >
A.Fayers
Madrid
10 /10 Excellent
Reviewed: Thursday, May 16, 2019
The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.
Read More >
M.Karowich
Madrid
9.7 /10 Excellent
Reviewed: Thursday, June 6, 2019
Will use again and recommend to others.
Read More >
Anonymous
Madrid
9 /10 Excellent
Reviewed: Thursday, June 20, 2019
Perfect assistance and cleared info about what is included and what is not coveres. Firefly very Recommend rental car.
Read More >
Anonymous
Madrid
7 /10 Good
Reviewed: Tuesday, July 2, 2019
Long wait to drop of
Read More >
Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Friday, July 12, 2019
All perfect.
Read More >
Anonymous
Madrid
9.7 /10 Excellent
Reviewed: Saturday, July 27, 2019
El coche supero las expectativas. Amplio y muy comodo.
Read More >
Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Friday, August 2, 2019
Lo que se indicaba en la reserva es lo aplicado por su personal. Buen trato, serios. Muy recomendable.
Read More >
d.Moore
Madrid
9.3 /10 Excellent
Reviewed: Thursday, August 8, 2019
It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.
Read More >
Anonymous
Madrid
10 /10 Excellent
Reviewed: Saturday, August 10, 2019
Firefly works well.
Read More >
Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Monday, August 12, 2019
Not too happy with the car. It was a small car but the gas mileage was almost double of what on the books. Everything else as fine
Read More >
R.Parker
Madrid
6.7 /10 Average
Reviewed: Thursday, August 22, 2019
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
Read More >
K.Stone
Madrid
7.7 /10 Good
Reviewed: Monday, September 2, 2019
sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below
Read More >
N.Evans
Madrid
9.7 /10 Excellent
Reviewed: Tuesday, September 24, 2019
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
Read More >
Anonymous
Madrid
9.3 /10 Excellent
Reviewed: Sunday, September 29, 2019
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
Read More >
M.Weiss
Madrid
9.3 /10 Excellent
Reviewed: Wednesday, October 23, 2019
Great, spacious car!
Read More >
A.Nehrir
Madrid
7.7 /10 Good
Reviewed: Saturday, December 16, 2023
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
Read More >

More Car Rental Brands at Madrid–Barajas Airport

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What's the address of the rental location?

Terminal 1, MADRID, 28042, Spain

What is the Telephone Number?

+34 666 500 437 +34 913 054 329/ +34913054329

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Firefly - Madrid Barajas Airport car rental location is in terminal

You can walk to the counter of Firefly - Madrid Barajas Airport car rental.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

Accepted on mobile, a printout is not required.

What are the Driver's Age Requirements for this Car Rental Company?

19 - 99 years old

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)
Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License
EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.
For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports
0.7 mi from Madrid–Barajas Airport
14 mi from Cuatro Vientos Airport
Railway Stations
1.4 mi from Aeropuerto T4
2.7 mi from Valdebebas
6.3 mi from Chamartin Station
Hotels
6.7 mi from Alterhome Principe de Vergara V
7.2 mi from Eurostars Suites Mirasierra
7.8 mi from TOTEM Madrid - Small Luxury Hotels of the World
Other Landmarks
6.6 mi from Puerta De Europa
6.7 mi from Torres Kio
6.8 mi from Paseo De La Castellana

Firefly, Madrid Barajas Airport Car Rental

Firefly - Madrid Barajas Airport Information, Car Rental Instructions & Policies

Address

Telephone

Pick-up Instructions

Drop-off Instructions

Opening Hours

Security Deposit

Accepted Cards

E-voucher

Age requirements

Driver's License Requirements

Additional Extras

Cross Border

Allowed:

Not allowed:

Cross Islands

Excess

Fuel Policy (what does it mean)

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Pay for Car Rentals with Crypto

More Car Rental Brands at Madrid–Barajas Airport

What's the address of the rental location?

What is the Telephone Number?

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

What are the Driver's Age Requirements for this Car Rental Company?

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

For foreign renters, you need to bring:

For local renters, you need to bring:

Additional Extras

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports

Railway Stations

Hotels

Other Landmarks