Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 15, 2025
Destination: Izmir
Izmir Airport branch is overall good, but the pickup location is a bit hard to find.
View moreSeptember 15, 2025
Destination: Istanbul
Although they replaced my car, it was still the same class. I want to especially thank the QEEQ customer service team for their quick responses, which made us feel supported and guided like by family during an overseas car rental. It brought great peace of mind. I’ve already recommended QEEQ to my friends.
View moreSeptember 15, 2025
Destination: Istanbul
Very good, I used a phone translator to resolve issues.
View moreSeptember 14, 2025
Destination: Istanbul
Overall, it was pretty good. The rental company upgraded to a Fiat sedan. Unfortunately, as it was my first time renting a car, I didn't check thoroughly and forgot to bring my international passport, which caused inconvenience for my trip to the second country.
View moreSeptember 14, 2025
Destination: Izmir
Renting was very convenient. The car rental company has a store right at the airport, and the process went smoothly. They briefly introduced whether to purchase full insurance.
View moreSeptember 13, 2025
Destination: Antalya
The car rental company is not located at the airport. After exiting the airport, I called the company and arranged to wait at the Starbucks entrance. The staff drove over to pick me up, though the wait time was a bit long. Everything else was fine, and communication went smoothly. The vehicle pickup and inspection process at the store was quick and straightforward. For pickup, all they required were a credit card (non-UnionPay), a passport, and a driver's license translation. They didn’t even check the original driver's license, which I forgot to bring. I was initially prepared for an argument but ended up not needing it at all. For those worried about forgetting their license, there’s no need to stress. The car wasn’t provided with a full tank of gas, so just return it with the same level you received.
View moreSeptember 11, 2025
Destination: Dalaman
Very smooth.
View moreSeptember 8, 2025
Destination: Istanbul
The car rental service was very friendly. They made coffee for us while we waited, showed us the location of the gas station when handing over the car, and even helped us connect Bluetooth.
View moreSeptember 7, 2025
Destination: Dalaman
The store is right at the airport exit and operates under the same management as Enterprise, though you'll need to walk quite a distance to pick up the car. The rental company upgraded us to a Peugeot SUV, which was great.
View moreSeptember 7, 2025
Destination: Antalya
The staff were very nice, there were no hidden fees, and everything was explained clearly.
View moreSeptember 3, 2025
Destination: Ankara
The car rental and return process went smoothly. Customer service replaced my car with a more cost-effective Ford as per my request. I drove nearly 9000 kilometers, and the car was in great condition.
View moreSeptember 3, 2025
Destination: Istanbul
The front desk process was very smooth and super convenient.
View moreSeptember 2, 2025
Destination: Dalaman
The process was a bit slow, and the feedback was delayed, but everything else was fine.
View moreSeptember 1, 2025
Destination: Dalaman
Experienced drivers will find driving a manual car quite enjoyable. Driving from Fethiye to Butterfly Valley wasn’t as challenging as people online mentioned. However, I recommend not using a manual car if you're taking the D400 route or heading to Cappadocia, as it can be a bit tiring.
View moreSeptember 1, 2025
Destination: Izmir
Extremely convenient.
View moreAugust 31, 2025
Destination: Antalya
The pick-up and drop-off process was very efficient and on time. The customer service was professional and conducted a thorough vehicle inspection with photos. The airport pick-up and drop-off service was quite convenient.
View moreAugust 31, 2025
Destination: Istanbul
Extremely smooth experience, and the car was in excellent condition. Everything went very well, the price was great, and I'm very satisfied. I'll choose QEEQ for car rentals abroad in the future.
View moreAugust 29, 2025
Destination: Antalya
Overall very good, pick-up and drop-off went smoothly.
View moreAugust 29, 2025
Destination: Istanbul
The car provided was very new, and the service was excellent.
View moreAugust 28, 2025
Destination: Dalaman
Returned the car 2 hours late, and the staff didn't say a word or charge an extra fee. Very grateful.
View moreAugust 28, 2025
Destination: Dalaman
After the accident, they handled it promptly and quickly arranged a replacement car for us nearby.
View moreAugust 27, 2025
Destination: Antalya
Very satisfied
View moreAugust 26, 2025
Destination: Istanbul
Simple procedures and highly efficient service.
View moreAugust 25, 2025
Destination: Istanbul
Excellent
View moreAugust 25, 2025
Destination: Kayseri
QEEQ has good service attitude, they provided guidance when the car needed AdBlue.
View moreAugust 24, 2025
Destination: Istanbul
The entire experience was excellent, straightforward and hassle-free. They explained the accident handling process clearly when I purchased full insurance, without any extra sales push. I voluntarily opted to add the no-police-report full coverage insurance for single accidents, which was reasonably priced at 10 euros per day.
View moreAugust 24, 2025
Destination: Istanbul
So far so good, but the deposit has not been refunded yet.
View moreAugust 23, 2025
Destination: Istanbul
Very satisfied. No upselling during pickup, they even proactively added a WhatsApp contact for easier communication. When returning the car, despite scratches on the tires and rims, the store manager waived the fine after consulting. Highly recommended.
View moreAugust 23, 2025
Destination: Dalaman
Satisfied, they even changed the car as per my request during the rental period.
View moreAugust 23, 2025
Destination: Antalya
Initially, I thought car rental companies without storefronts at the airport might not be reliable, but that's not the case. That area has multiple car rental companies.
View moreAugust 22, 2025
Destination: Antalya
Friendly and professional service with well-organized processes.
View moreAugust 22, 2025
Destination: Kayseri
The QEEQ pickup voucher stated that the car should be picked up within the airport, but after asking around, a local Turkish person helped me make a call to reach the store and arrange a pickup.
View moreAugust 20, 2025
Destination: Istanbul
Very satisfied, no hidden charges, smooth pickup and return process.
View moreAugust 19, 2025
Destination: Dalaman
August 19, 2025
Destination: Denizli
Very good.
View moreAugust 18, 2025
Destination: Antalya
Very good, the reservation and confirmation process was very convenient and fast.
View moreAugust 18, 2025
Destination: Antalya
Pretty good.
View moreAugust 17, 2025
Destination: Istanbul
Excellent
View moreAugust 16, 2025
Destination: Izmir
Smooth pickup process and quick return, very efficient.
View moreAugust 16, 2025
Destination: Ankara
August 13, 2025
Destination: Istanbul
Very good, very satisfied.
View moreAugust 13, 2025
Destination: Istanbul
Excellent, the car pickup process is very convenient.
View moreAugust 13, 2025
Destination: Istanbul
The entire car rental process was smooth and without any issues.
View moreAugust 12, 2025
Destination: Istanbul
The overall service was good and efficient. Highway and toll charges were deducted the same day the car was returned.
View moreAugust 12, 2025
Destination: Istanbul
August 11, 2025
Destination: Izmir
Extremely satisfied
View moreAugust 9, 2025
Destination: Izmir
Satisfied
View moreAugust 8, 2025
Destination: Antalya
Overall, quite good. No hidden tricks and the service attitude is great.
View moreAugust 8, 2025
Destination: Istanbul
Overall very satisfied.
View moreAugust 7, 2025
Destination: Istanbul
At first, one of the staff members was not helpful and had poor English skills. He was very impatient when explaining their full insurance policy and clearly lacked professionalism. Then another young employee took over and was much more patient.
View more