Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 19, 2026
Destination: Antalya
Really great rental experience, the car was in excellent condition.
View moreMarch 14, 2026
Destination: Antalya
Super reliable company – they’re really thorough and responsible, especially when it comes to checking the car.
View moreMarch 10, 2026
Destination: Istanbul
Super convenient and the price was really reasonable.
View moreMarch 10, 2026
Destination: Izmir
Pick up and return were super smooth and efficient, I’m really happy with the whole experience – definite 5-star service.
View moreMarch 6, 2026
Destination: Istanbul
The rental staff were really friendly and super patient the whole time.
View moreMarch 3, 2026
Destination: Istanbul
They gave me the car with almost no fuel, which I’m really not used to, and the check engine light came on while I was driving, which made me super nervous.
View moreFebruary 28, 2026
Destination: Izmir
The staff at pickup didn’t speak any English at all, so it was really hard to communicate. The diesel car also needed AdBlue, which from what I understand shouldn’t be something the renter has to pay for, but the car kept giving warnings and everything I found online said the engine might not start if the level got too low. We ended up buying 4 liters for 176 TRY, and I honestly think that cost should be reimbursed.
View moreFebruary 27, 2026
Destination: Istanbul
Communication was a bit challenging, but everything went exactly as scheduled and the whole process was super smooth, nothing extra or confusing. The car ran great and was really comfortable to drive, and it was actually our first time driving through rain and snow. This rental company is one we feel we can really trust.
View moreFebruary 25, 2026
Destination: Izmir
Pickup was super easy, the car was really new and smooth to drive. I added the €25/day insurance at the counter and the return process was hassle-free. Overall, a really good experience.
View moreFebruary 23, 2026
Destination: Dalaman
Overall everything was great and super efficient.
View moreFebruary 19, 2026
Destination: Dalaman
Super satisfied with the whole experience.
View moreFebruary 19, 2026
Destination: Nevsehir
Absolutely fantastic experience.
View moreFebruary 19, 2026
Destination: Istanbul
Everything went smoothly overall, and the staff were really nice and helpful.
View moreFebruary 18, 2026
Destination: Izmir
Super easy process, pick-up and drop-off were both really quick. They gave us a Tiggo 8 with great features and the car was in very good condition.
View moreFebruary 16, 2026
Destination: Istanbul
The old guy who runs the place is actually pretty nice.
View moreFebruary 15, 2026
Destination: Izmir
Super satisfied – no hard sell at all, everything went really smoothly.
View moreFebruary 6, 2026
Destination: Istanbul
Service was excellent.
View moreFebruary 4, 2026
Destination: Istanbul
Out of my whole trip in Türkiye, the rental car company was honestly the best part – super efficient, free upgrade, easy pick-up and drop-off, and no hidden charges at all. If I come back again, I’ll definitely choose Cizgi again.
View moreFebruary 4, 2026
Destination: Istanbul
Everything was excellent.
View moreJanuary 29, 2026
Destination: Istanbul
Pick-up and return were both really smooth, and there was no hard selling at the counter. The actual car we got was a 9-seater Opel diesel with plenty of power and driver-assist features, so it felt great to drive on the highway. The big downside is that only the driver’s seat is adjustable—none of the other seats can be adjusted at all, which really hurts overall comfort.
View moreJanuary 27, 2026
Destination: Antalya
Everything else was fine, but they tried to overcharge us for the highway toll at the end and only corrected it when we kept insisting on seeing the bill.
View moreJanuary 26, 2026
Destination: Istanbul
The main reason for my low rating is the car’s condition. All four tires were extremely old and worn down to the tread wear indicators, which is a serious safety concern.
View moreJanuary 17, 2026
Destination: Antalya
They actually gave us the Cross version, which was a nice surprise. Really happy they didn’t try to push any extra insurance. After returning the car we needed a ride back to our hotel/airport and they very readily drove us back, even though it was a few kilometers away.
View moreJanuary 4, 2026
Destination: Izmir
The staff at the return counter were super friendly and sweet.
View moreDecember 17, 2025
Destination: Istanbul
The staff were really friendly and returning the car was super easy.
View moreDecember 12, 2025
Destination: Antalya
Very satisfied with the service overall.
View moreDecember 11, 2025
Destination: Antalya
Super convenient and really efficient with all the paperwork and processing.
View moreDecember 5, 2025
Destination: Istanbul
Super easy process and no deposit required, which was great.
View moreNovember 28, 2025
Destination: Izmir
Amazing experience! Both picking up and returning the car went super smoothly.
View moreNovember 15, 2025
Destination: Istanbul
Excellent nine-seater Peugeot.
View moreNovember 12, 2025
Destination: Istanbul
No waiting in line, the procedure was handled immediately upon arrival.
View moreNovember 11, 2025
Destination: Istanbul
The service was excellent.
View moreNovember 9, 2025
Destination: Istanbul
Big company, great service, no fuss.
View moreNovember 7, 2025
Destination: Istanbul
The service was very attentive.
View moreNovember 4, 2025
Destination: Izmir
Overall, I'm quite satisfied. The car was in great condition, but it came with an empty tank, which was a hassle as I had to find a gas station right after picking it up. Plus, when returning the car, it's hard to use up all the fuel, so renters tend to lose out a bit. It would be better if they provided the car with a full tank and required it to be returned full.
View moreOctober 30, 2025
Destination: Antalya
Satisfied with the quick and straightforward service, no tricks involved.
View moreOctober 28, 2025
Destination: Istanbul
The car pickup process with Cizgi Rent a Car was very smooth; it only took half an hour to get the car.
View moreOctober 27, 2025
Destination: Dalaman
The service was good. There were some issues with the insurance during pick-up, but the customer service helped resolve them later.
View moreOctober 25, 2025
Destination: Antalya
The car rental company was excellent and straightforward to deal with. The car provided was very new and equipped with CarPlay and Android Auto. However, it required waiting for the company's shuttle service.
View moreOctober 24, 2025
Destination: Izmir
Had a very pleasant self-drive experience. The car was in great condition, the staff communicated well in English, and both pickup and drop-off were smooth.
View moreOctober 24, 2025
Destination: Istanbul
Pickup and drop-off were smooth. They promoted insurance but didn’t pressure me to buy it. The car provided had some scratches but was in excellent condition. However, the deposit hasn’t been refunded even after 9 days!
View moreOctober 24, 2025
Destination: Antalya
It was fantastic. The car was in great condition. Later, when a tire blew out, they handled it very efficiently when I returned the car.
View moreOctober 24, 2025
Destination: Istanbul
The service was excellent before, during, and after the rental.
View moreOctober 23, 2025
Destination: Istanbul
Very efficient.
View moreOctober 23, 2025
Destination: Izmir
I arrived at nearly 11 PM, and the staff at the store immediately and accurately called my name. She was very patient in communicating with me, even though my English is not very good. She explained everything patiently without rushing, and clearly described the pickup location.
View moreOctober 22, 2025
Destination: Istanbul
Pickup and drop-off are quite convenient, the car interior is clean and odor-free.
View moreOctober 21, 2025
Destination: Istanbul
Upon arrival, the rental company 'essence' was nowhere to be found—it turned out to be HDY Everyday. After searching for quite a while, the instructions on QEEQ were unclear. Getting in and out of the terminal required passing through security checks. The promised pre-authorization was changed to an actual payment, and the rental contract was in Turkish, leaving me with no choice but to sign it. Getting the car involved going to a large parking lot across the street at another rental company, which was not easy. The car itself was in very good condition.
View moreOctober 19, 2025
Destination: Antalya
Very good, the pick-up and drop-off process was fast, and the car was very new.
View moreOctober 18, 2025
Destination: Kocasinan
The staff was friendly, attentive, and approachable. The vehicle was great and easy to drive. Deposit was paid, hopefully it will be returned on time if there are no violations.
View moreOctober 17, 2025
Destination: Istanbul
Very good car rental company, simple and straightforward.
View more